Overview
WhatsApp Gateway provides an independent gateway/integration layer for WhatsApp-based communication workflows. Users must use the service responsibly, lawfully, and only for legitimate communication.
Acceptable Use
Acceptable Use Policy
WhatsApp Gateway is built for controlled WhatsApp communication. This policy explains what is allowed, what is not allowed, and how we protect the gateway from misuse.
Last updated: 2026-05-08
Overview
Responsible communication only
Independent Service Disclaimer
WhatsApp Gateway is an independent integration service and is not affiliated with, endorsed by, or officially connected to WhatsApp, Meta, 3CX, or their related companies. Customers are responsible for ensuring their usage follows applicable platform policies and local laws.
WhatsApp Gateway may be used for
- Transactional messages
- Operational messages
- Support messages
- Internal team messages
- ERP/CRM notifications
- Appointment reminders
- Order and delivery alerts
- Authentication-style messages
- Customer service updates
- Webhook-driven automation
- Customer messages that are expected, consented, or part of a legitimate business relationship
WhatsApp Gateway must not be used for
- Spam
- Cold outreach
- Marketing campaigns
- Bulk campaigns
- Scraped or purchased contact lists
- Phishing
- Fraud
- Impersonation
- Harmful links or malware
- Political messaging
- Harassment
- Illegal activity
- Deceptive communication
Consent
Recipient consent and business relationship
Customers should only message recipients who have provided appropriate permission or where the message is part of an expected business, support, operational, or transactional workflow.
Message Purpose
Every message should have a valid purpose:
- Transactional
- Operational
- Support
- Internal Team
- Authentication / OTP
Marketing is not allowed in WhatsApp Gateway.
Account and Number Responsibility
Customers are responsible for the WhatsApp numbers they connect, the content they send, and any consequences from misuse, including number restrictions, bans, or platform enforcement.
Monitoring
Monitoring and enforcement
Usage signals we may monitor
- Message velocity
- Repeated message content
- Large numbers of new recipients
- Failed delivery rates
- Opt-out signals
- Suspicious URLs
- Abuse complaints
Actions we may take
- Warnings
- Throttling
- Blocking
- Account review
- Suspension
- Termination
Higher Limits
Higher daily or monthly limits are available only after manual use-case review. Marketing, cold outreach, or spam use cases will not be approved.
Abuse Reporting
Report suspected misuse, unwanted messages, harmful links, impersonation, or policy violations to:
Updates
Policy updates
This policy may be updated from time to time to protect platform reliability and responsible usage.